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Position Description

Wicker Point

Title: Assistant Manager

Reports to: Club Manager

Overview

The Assistant Manager is responsible for implementing and maintaining the services, procedures, and team dynamics that drive overall member satisfaction. This person supports the service team with preparation and execution of all member dining areas and banquet events. The Assistant Manager will develop a beverage program that is tailored for a premiere dining experience. The Assistant Manager is a member of the Clubhouse Leadership team and is expected to lead by example in all areas. The Assistant Manager will assist in all areas as assigned, energizing the culture of the staff as well as member interactions, and maintaining the high standards of service and behavior of the Wicker Point Golf Club.

Key Responsibilities

· Oversee the implementation and compliance of WPGC’s service training program.

· Write, monitor, and evaluate the weekly schedules and payroll budget.

· Build strong relationships to foster high levels of teamwork. Responsible for coaching all team members and ensuring all performance standards are in place and met.

· Administer inventory programs for all supplies and uniforms every quarter and ensures ongoing care and appropriate replacement plans are in place.

· Monitor the beverage program ensuring that membership expectations are being met and exceeded.

General Job Description

· Develop and implement food and beverage operations strategies aligned with the Wicker Point Golf Club’s overall philosophy.

· Assist the dining room manager with scheduling personnel and planning dining room setup based upon anticipated member/guest needs.

· Greets and seats members and guests.

· Creates an exceptional experience for guests.

· Carefully supervises restaurant staff to help assure proper service. Takes orders when necessary.

· Hires, trains, supervises, and evaluates food and beverage staff within all venues.

· Provides relevant reports concerning employee hours, schedules, pay rates, job changes, tip pool, etc.

· Constantly seeks opportunities to engage membership and guests and follows up on their experience.

· Receives and resolves complaints concerning food, beverage, and service.

· Serves as liaison between the dining room and kitchen staff.

· Conducts/directs pre-meal meetings with the dining room personnel. Relays any information and policy changes and briefs personnel on details about the evening.

· Assures the correct appearance, cleanliness and safety of dining room areas, equipment, and fixtures.

· Checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.

· Implements an inventory system for all food and beverage outlets.

· Aids in preparing the budget; monitors actual versus budgeted expenses and takes corrective action as appropriate.

· Monitors food and beverage labor; adjusts when necessary to achieve financial goals.

· Creates an environment for employees that is aligned with the company culture through constant communication and reinforcement.

· Recruits and selects the employees needed to provide the WPGC experience.

· Provides employees with the tools and the environment they need to succeed.

· Develops and implements strategies and practices that support employee retention.

· May serve as opening or closing manager, or manager on duty.

· Assists Bar Manager with implementing a beverage program within the restaurant as well as the Wine Down Room in Pro Shop.

· Oversee the operations of banquet events and ensure they are staffed and set up properly.

· Perform any other duties assigned by the Club Manager.