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Position Description

Job Summary:

Manage the service of members and guest in the dining rooms. Supervise dining room staff; greet and seat guest; maintain order and cleanliness; assure that member satisfaction standards are consistently attained.

Reports to:

Assistant Manager

Duties:

• Receives and greets members and guests.
• Suggests and describes available appetizers, entrees, daily specials, desserts, alcoholic beverages and wine to members and guests.
• Take food or drink orders when necessary.
• Coordinates food service between kitchen and service staff.
• Maintains all silver service ware items.
• Resolves member/ guest complaints and reports them to the Assistant Manager.
• Assures that all safety, accident and emergency policies and procedures are in place and consistently followed.
• Assumes that revenue control procedures are continually followed.
• Helps select, train, supervise and evaluate service staff.
• Inspects dining room to ensure proper maintenance, cleanliness, and safety.
• Provides layout and design recommendations to applicable managers.
• Suggests dining room decorations for special events.
• Manages member reservation system.
• Assist with service of food and beverages in outlets and for special functions when needed.
• Assures that all side work is accomplished and that all cleaning of equipment and storage areas pre-opening and closing is completed.
• Assist with table clearing and resetting as needed.
• Suggests when additional service supplies and small equipment are needed.
• Enforces established rules, regulations, expectations, and policies.
• May serve as opening or closing manager or MOD.
• Assists in dining room inventory assessments.
• Works with Assistant Manager in implementing a schedule for restaurant staff.
• Monitor monthly budget to ensure expectations are met.
• Assists Assistant Manager with monitoring and approving payroll.
• Any other duties assigned by the Clubhouse Manager or Assistant Manager.